The DHL Express Invoice Enquiries Electronic Form allows account holders to register their invoice disputes and documentation requests online. This form is available 24 hours a day.

Please supply as much information as possible, to ensure we can resolve your enquiry quickly.
Once you have completed the form, please click on the “submit query” button to register your query with DHL.
You will receive an email auto response to confirm that your enquiry has been received.

Please do not use this form to forward your remittance advice. These should be emailed to:
GB.Bacspaymentsd@dhl.com – Same Day Accounts
GB.Bacspaymentsi@dhl.com – International Accounts

' * ' = Required Field
Your Name *
 Telephone Number *
 Email Address *
Account Number *
 Invoice Number *

All letters must be in uppercase
Single invoice / credit notes only		 Air Waybill / Parcel / Manifest Number


*


 

If you have multiple queries (10 or more), you may wish to download our standard Excel template and complete the details as required.

Download Excel FileTo download the template, simply click on the icon, choose the 'Save' button within the dialog box and select the location on your computer where you would like to save it. To open the template, you may need to unzip the file first, before you can update your queries. When finished, re-save the template using your own unique filename and upload the file back onto the web site, using the 'Browse' option below. We would advise you to 're-zip' the file prior to upload.

Alternatively, if you have any other documents you wish to send to support your query, please use the 'Browse' option below to upload your file. Once again, please 'zip' your file(s) where possible prior to upload.

 

' * ' = Required Field